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Utilities

> Utilities > Utilities

Utilities

Thorhild County provides Water, Natural Gas, Sewer, and Waste Collection to the following Hamlets.  Natural Gas service is provided to 1600 customers.

Hamlet
Natural Gas
Water
Sewer
Waste Collection & Blue Bag Recycle
Abee
Yes
No
No
No
Egremont
No
Yes
Yes
Yes
Long Lake
Yes
Block Well Non-Potable
No
No
Newbrook
Yes
Yes
Yes
Yes
Opal
Yes
No
Yes
No
Radway
No
Yes
Yes
Yes
Thorhild
Yes
Yes
Yes
Yes

Utility bills are processed monthly with a base fee and services consumed by meter readings.  Bills are normally mailed and emailed between the 10th and 12th of each month. Bills are due on the last day of every month.  Check you bills for accurancy and report any errors or omissions within 30 days of receipt of your bill to the Utility Department at 780-398-2811.  Water and Wastewater Bylaw 02-2021

Utilities are billed after consumption and are due upon receipt. Payments can be made online with most financial institutions, through your bank, by mail, or in person at the County office, online through Option Pay (link here)
A 2% penalty is charged on any payments made after the due date.


Apply for Utility Services

You must be the registered owner of the property to apply for utilities. Owners of rental properties have the option to have an “occupant copy” sent to the property, but the owner is ultimately responsible for the account.

Contact the Utilities Department at 780-398-2811. Email utilities@thorhildcounty.com

The registered owner is responsible for the payment of utility.  Non-payment of utility bills could result in utilities being shut off and transfer of outstanding balances to the owner’s property tax account.

To arrange pre-authorized payments, applicants should fill in the Pre-Authorized Payment Form and send it to the County office along with a blank voided cheque from the account from which payments are to be made for monthly utilities.

Utilities bills can be email to you. To arrange for this service contact utilities@thorhildcounty.com


24-Hour Emergency Response

The department maintains a 24-hour emergency response system for water, sewer, natural gas.  Utilities Emergency 780-398-3939


Utility Location Requests

Alberta One Call

CLICK BEFORE YOU DIG

Thorhild County is a member of Alberta One Call.

If you are planning any construction work on your property that involves any type of excavation or drilling, contact Alberta One Call a  1-800-242-3447 (toll free) at least three full working days before digging; one of Thorhild County Utility service representatives will come to your property and mark out gas service lines at no charge. 


Utility Consumer Advocate

Learn more about finding the right utility company for you with the Utility Consumer Advocate at ucahelps.alberta.ca and compare electricity and gas prices in your area, view historical rates or get help resolving utility related issues.

 

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Option Pay


Easily make payments to the County using Option Pay.

Contact Thorhild County


 Telephone: 780-398-3741 
 Toll Free: 1-877-398-3777
 Fax: 780-398-3748
 Email:Thorhild County

  801 - 1st Street
Box 10 Thorhild, AB T0A 3J0

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